Live Chat

Overview

Live Chat allows you to create a chat channel that you can embed on your own website and service with your own live operators. You can also add a bot to your channel to learn from your operators, and service requests when no operators are available.

Creating

You can create your own live chat channel from the browse live chat page. To create a live chat channel, just give it a name, description, and category to categorize it under. You can either make the live chat channel private and choose who can access it, or make it public and accessible by anyone.

Properties

Properties	Description
Channel Name	Enter a channel name.
Channel Type	The channel can either be a chat room that allows multiple users to chat with each other, or one on one channels where users are queued to chat with an administrator.
Description	Optional description.
Details	You can enter optional additional information.
Disclaimer	You can enter optional legal information.
License	Optional license to release the channel and all of its content under.
Website	If this channel has its own website, you can enter it here.
Website Subdomain (or domain)	You can choose a subdomain to host your channel's own website, or give a domain that you have registered and forward to this server.
Categories	Comma separated list of categories to categorize the channel under.
Tags	Optional comma separated list of tags to tag the channel under.
Private	A private channel is not visible to the public, only to the user and users grant access.
Hidden	A hidden channel is not displayed in the browse directory.
Access Mode	Define who can access this channel.
Fork Access Mode	Define who can fork(copy) this channel.
Content Rating	Rate the channel.
Video Access	Define who can broadcast video in this channel.
Audio Access	Define who can broadcast audio in this channel.
Ad Code	You can display ads on your channel's pages.

Embedding

You can embed your live chat channel or chat room on your own website or blog just by adding some simple html to your site. You are free to embed your own channels for personal, or commercial purposes.

Properties

Properties	Description
Subdomain (or domain)	You can choose a subdomain to host your own chat website, or give a domain that you have registered and forward to this server's ip address.
Embedding Type	Choose an embedding type.
Landing Page	Choose a loading page.
Caption	The text on the button or link.
Guest User	Guest user to connect as.
Password	Password for guest user (not secure).
Token	Token for guest user.
Style Sheet	The CSS style sheet or CSS to customize the page.
Banner HTML	An HTML script or page to embed as the page banner.
Footer HTML	An HTML script or page to embed as the page footer.
Width	The width (in pixels) of the frame, window, or box.
Height	The height (in pixels) of the frame, window, or box.
Offset	The offset (in pixels) of the box from the side.
Location	Choose a location side.
Color	The color to use for the button or link.
Background Color	The background color to use.
Prompt	The text prompt to use in the input (default is 'You say')
Send	The text for the send button (default is 'Send')
Ask for Contact Info	Ask the user for their contact information before connecting.
Chat Log	Show the chat log.
Online Users	Show the online users.
Chat Bubble	Print chat message in chat bubble.
Login Banner	Choose if login banner should be displayed.
Facebook Login	Choose if facebook login option should be provided.
Show Title	Choose if the channel's title should be displayed.
Backlink	Choose if a backlink to Bot Libre should be displayed (requires Bronse account).
Show Ads	Choose if the channel's ad show be displayed.

Settings

The settings page lets you configure your channel including linking an automated chat bot agent to service your channel, and configuring your welcome and status messages.

Messages

Properties	Description
Welcome Message	Welcome message for your bot.
Status Message	Status message for your bot.

Automated Chat Bot Agent

Properties	Description
Bot	Choose the bot to monitor the channel from the list of your bot.
Bot Mode	The bot can be configured in three different modes: Listen Only,Answer Only, or Answer and Listen, which define how the bot will participate in the conversation.

Email

Properties	Description
Email Address	Email Address.
User	User name.
Password	User password.
Protocol	Protocol specifies interactions.
SSL	Creates a secure connection.
Incoming Host	Incoming host name.
Incoming Port	Incoming port number.
Outgoing Host	Outgoing host name.
Outgoing Port	Outgoing port number.
Email Chat Log Topic
Send test email

Chat Logs

The chat logs tab allows you to monitor your channel.

Properties

Properties	Description
Search	Search type.
Duration	Duration of time.
Filter	Filter the results to only include messages containing the filter text.

Toolbar

Icon	Property Name	Description
	Select	Select all of the messages.
	Delete	Delete the selected messages.

Analytics

Theanalytics tab allows you to view your channel's analytics in the form of charts and tables. You can view your live chat channel charts for a duration period of either the current week, current month, or all time by selecting a duration period from the duration drop down select. You can group your channel's analytics either by day, week, or month by selecting a group from a group by drop down select.

Properties

Properties	Description
Duration	Displays a graph for a given period of time. User can choose duration of the graph to be displayed for either week, month, or everything.
Group By	Groups graph data either by day, week, or month.

Analytics Table

The analytics table displays your channel's analytics data. The data in the table is graphed in a chart above. You can view your channel's analytics inside table by sorting it in either increasing or decreasing order by clicking on table column's title.

See Also

• Live Chat